FOLLOW_ME Printing Troubleshooting Steps
In this chapter you can find all troubleshooting steps for the FOLLOW_ME printers. Please look over the steps provided. After performing the troubleshooting steps and you are not successful. Submit a ticket to helpdesk@cornerstonephiladelphia.com.

Steps to Release Print Jobs.
This is a follow-up regarding the copiers. If you are experiencing printing issues, please try the steps below: 

 Important Note: Before releasing your print jobs, please double-check that they are not duplicates to avoid printing the same job multiple times. 

 

 

 Open  System Settings  (you can also search for it; the icon looks like a gray gear ). 

 

 

 In  System Settings , scroll down and select  Printers & Scanners . 

 

 

 Select the  Follow Me printer. 

 

 

 Click  Printer Queue . 

 

 

 

 

 

 In the Printer Queue window: 

 

 

 Click the  Play button  in the top-right corner (above your print jobs). 

 

 

 

 The Play button will switch to a  Pause button  once it’s active. 

 

 

 

 Then, release your print jobs by clicking the  Play button next to each print job that you want released. If you do not want the print jobs just click the "x" next to the print job.  

 

 

 Important Note: Before releasing your print jobs, please double-check that they are not duplicates to avoid printing the same job multiple times. 

 

 

   

 

 

 

 

 Once your jobs go through, you will be able to print normally. 

 Note* If it asks you for administrator credentials to unpause the printer. Please submit a ticket to helpdesk@cornerstonephiladelphia.com